Shipping & Returns

SHIPPING
We currently ship to the United States (excluding Puerto Rico).
We do not offer Saturday, Sunday or holiday delivery.
We ship through UPS/FedEx Ground for a flat shipping rate of $9.95 (Hawaii and Alaska orders ship through UPS Ground for a flat shipping rate of $45.00).
Free shipping is available on all orders $75 and above that are being shipped within the continental U.S. Our free shipping offer is not available outside the continental United States (the lower 48 states).


RETURNS
1) You must notify us by email@smboots.com within 7 days of receiving your order if you wish to make a return.
2) Once you notify us, you will be issued a RMA # which must be written on the outside of the package you send to us (Returns will not be accepted without a Return Merchandise Authorization number).
3) Original manufactures shoebox MUST be shipped back with an outside carton, do not return shoes in only the original manufactures box.
4) We suggest the package be shipping with tracking as we are not responsible for lost packages.
5) All returns due to Pleaser's shipping error or a manufacturing defect must be shipped via UPS Ground or standard U.S. Postal Service.
6) All returns are subject to a 15% restocking fee, unless the return is due to shipping error or a manufacturing defect.
7) Merchandise is in the original packaging. Returns will NOT be accepted if the returned merchandise is not in its original packaging, or if the packaging bears any hand written marks such as style and/or sizing. All stickers or labeling applied to the packaging or the merchandise itself must be removed prior to returning.
8) Merchandise must be clean, unused, and in salable condition.
9) We reserves the right to refuse returns due to claims relative to merchandise's sizing, fitting, color, or dimensions, and has the final say in this regard.
10) We will not refund the cost of shipping or handling, unless the return is due to shipping error or a manufacturing defect.
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Leather Lingerie
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